Frequently Asked Questions
Everything you need to know about your PiPi Tea experience.
Where does PiPi Tea source its tea leaves?
We source our premium leaves directly from sustainable, high-altitude estates in Fujian, Darjeeling, and Uji to ensure the freshest flavor profile in every cup.
How long does shipping take for tea orders?
Standard shipping typically takes 3-5 business days within the continental US. We offer expedited shipping options at checkout for those who need their caffeine fix sooner.
Are your tea bags biodegradable?
Yes, our pyramid tea bags are made from plant-based PLA material, which is 100% compostable and plastic-free.
Can I return a tea product if I don't like the taste?
Due to food safety regulations, we cannot accept returns on opened food items. However, if you are unsatisfied, please contact our support team within 14 days for a replacement or store credit.
Do you offer wholesale pricing for cafes?
Absolutely! We provide bulk discounts and wholesale partnerships for cafes and restaurants. Please visit our 'Wholesale' page to submit an inquiry form.
What is the best way to store my tea?
To maintain freshness, store your tea in a cool, dark place away from moisture, heat, and strong odors. Our resealable airtight pouches are designed specifically for this purpose.